Statement of Purpose

The CoCCA Complaint Resolution Service (“CRS”) provides a transparent, efficient and cost effective way for the public, law enforcement, regulatory bodies and intellectual property owners to have their concerns addressed regarding use of a Council of Country Code Administrators Incorporated (”CoCCA”) member’s network or services.

The Service provides a single framework in which cyber-crime, accessibility of prohibited Internet content via a member’s network or services, and abuse of intellectual property rights are addressed. The framework relies on three tiers of review: immediate action to protect the public interest, informal mediation by an Ombudsman, and where applicable adjudication by an Expert. This CRS provides an efficient and swift alternative to the Courts.

Download the  Policy and Proceedure

Download the  Complaint Form

Proceedural Overview Overview